Important Operational Distinction: Cancellation applies exclusively before an order is dispatched from our Islamabad atelier. Once an order is handed to the courier and enters transit, it cannot be cancelled and is instead governed by our Exchange Policy.
1. When Can You Cancel Your Order?
Because we pack and dispatch orders swiftly to meet our 2–4 business day delivery promise, our system enforces three precise cut-off stages:
Pending Verification
Cancellation Guaranteed
Within 2 to 4 hours of submitting your order online, before it has been processed by our pattern cutters and packing desk.
Processing in Atelier
Cancellation Subject to Review
The order is being steam-ironed, folded, and sealed into its fabric gift bag. Cancellation is possible only if courier manifests have not yet printed.
Dispatched / In Transit
Cancellation Not Possible
The package is on a courier vehicle with an active airway bill. Courier logistics cannot intercept parcels in flight.
2. How to Request a Cancellation
To request a cancellation before dispatch, please contact us immediately through our prioritized support channels:
- Fastest Method: WhatsApp message to 03185299989 stating: "URGENT: Cancel Order #[Your Order ID]".
- Email: Send a message to care@majidaameertextiles.com with the subject line "Order Cancellation Request - Order #[Your Order ID]".
Required Information: Please provide your Order Number (e.g., MA-1082), full name, telephone number used at checkout, and the reason for cancellation.
3. What Happens After Dispatch?
Once our Islamabad logistics center has handed the parcel to the courier and a Consignment Tracking Number is issued:
- The parcel is physically inside inter-city transit containers and cannot be stopped or returned mid-route.
- The customer is expected to receive the parcel upon arrival.
- If the size or colorway is no longer desired, the customer may initiate an exchange under our 7-day Exchange Policy.
4. Cash on Delivery (COD) Orders & Doorstep Refusals
We provide Cash on Delivery across Pakistan to give our patrons total peace of mind. However, simply refusing a delivery parcel at the door without notifying us is not considered a valid cancellation.
Impact of Unjustified COD Parcel Refusals
When an order is dispatched and subsequently refused at the doorstep:
- Our atelier incurs significant two-way freight penalties from courier partners, in addition to wasted packaging materials.
- Customers who repeatedly refuse COD consignments without prior cancellation confirmation will have their accounts, phone numbers, and addresses blacklisted from future Cash on Delivery privileges nationwide.
5. Prepaid & Online Payment Orders
If you placed an order using an online debit/credit card or digital payment gateway (e.g., Safepay):
- Cancellation Before Atelier Processing: If your cancellation is verified before your items enter packing, we will initiate a transaction reversal through the authorized gateway partner.
- Settlement & Reversal Timelines: Digital payment reversals are governed by inter-bank settlement schedules. Once authorized by Majida Ameer Textiles, funds typically reflect back into your bank account or card balance within 5 to 10 banking business days, depending on your card-issuing bank's standard clearing procedures.
- We do not deduct administrative fees on cancellations approved prior to order packing.
6. Cancellation by Majida Ameer Textiles
While rare, Majida Ameer Textiles reserves the right to decline or cancel an order prior to dispatch in exceptional circumstances, including:
- Inventory Depletion: If a fabric roll or batch fails our rigorous pre-dispatch quality audit and no suitable replacement is available.
- Inaccurate Contact Information: If phone numbers provided for COD verification remain unanswered or unconfirmed after multiple attempts.
- Unserviceable Delivery Zone: If the destination address is deemed outside courier delivery limits and franchise pickup is declined.
- Systemic Pricing Error: In the rare event an item is displayed at an incorrect price due to technical error.
- Fraud Security Triggers: If a payment gateway flags a transaction as high-risk or unauthorized.
In every such instance, we contact the customer immediately via WhatsApp or phone. If payment was made online, 100% of the captured amount is reversed immediately.
7. Customer Care Contact for Cancellations
For immediate cancellation assistance, please contact our team directly:
Majida Ameer Textiles — Orders Desk:
Direct WhatsApp: 03185299989
Phone Support: 03185299989
Email: care@majidaameertextiles.com
Hours: Monday – Saturday, 10:00 AM – 6:00 PM (PKT)
