Exchange Policy

1. What Can Be Exchanged?

You may request a prompt exchange under any of the following qualifying circumstances:

• Wrong Size Selected: You ordered a King Bed Set but realize your bedroom requires a Queen or Single Bed Sheet (or vice-versa).
• Wrong Product or Color Delivered: The item delivered does not match the product code, design name, or colorway specified in your invoice.
• Damaged on Arrival: The product arrived with physical transit damage, tears, or staining incurred prior to delivery.
• Qualifying Manufacturing Flaw: An unnoticed weaving fault, missed lockstitch, or zipper malfunction discovered prior to washing or sleeping on the linens.
• Missing Component: An item listed as part of a set (e.g., pillowcase, cushion cover) was omitted from your package.

2. The 7-Day Exchange Window

All exchange requests must be formally submitted within seven (7) calendar days from the official delivery date recorded on the courier tracking manifest.

Requests submitted after the 7-day window has elapsed cannot be processed by our system. We encourage customers to inspect their linens promptly upon arrival.

3. Required Conditions for Exchange Approval

To qualify for an exchange, products must satisfy all of the following condition criteria upon receipt at our Islamabad atelier:

• Completely Unused & Unwashed: Linens must not have been laundered, soaked, steam-cleaned, or slept on.
• Original Packaging: Linens must be neatly folded and enclosed in the original Majida Ameer reusable fabric dust bag with all tags and product cards intact.
• Free from Scents & Odors: The fabric must be entirely free from room perfumes, body mists, laundry detergents, cigarette smoke, or cooking aromas.
• Free from Pet Hair & Stains: Absolutely zero cosmetic marks, pet hair, dirt smudges, or fabric pulls.
• Proof of Purchase: Your Majida Ameer Order Number (e.g., MA-1082) or the verified telephone number used at checkout.

4. Non-Eligible Items

The following items are strictly non-exchangeable:

• Washed Bedding: Washing alters the cotton fiber structure and makes it impossible to resell as new. Any washed item received at our atelier will be rejected and returned to the customer.
• Custom-Cut Linens: Bespoke custom-depth mattress sheets tailored specifically to your dimensions cannot be exchanged.
• Archive / Clearance Final Sale: Products explicitly marked as "Final Sale" or "Clearance Archive" on the product page.
• Items Damaged by Misuse: Tears caused by pets, bleach spills, ironing at excessive temperatures, or snagging against rough headboards.
• Requests submitted after 7 days from the recorded delivery date.

5. The 6-Step Visual Exchange Process

We have simplified the exchange workflow to ensure zero friction:

6. Exchange Shipping Charges

We maintain full accountability regarding who covers courier transit charges:

7. Replacement Product Availability

Because our luxury bedding is handcrafted in limited, small-batch dye lots, identical replacement stock may occasionally be exhausted:

• Alternative Design: If your original colorway is unavailable, you may select any alternative bed set from our active collections.
• Store Credit Voucher: If you prefer to wait for an upcoming drop, we will issue a Majida Store Credit Voucher for the full value of your item with no expiration date.

8. Handling Price Differences

When exchanging for an alternative design:

• Higher Value Replacement: If the replacement item costs more than your original purchase, you pay the difference via Cash on Delivery or online bank transfer upon delivery.
• Lower Value Replacement: If the replacement item costs less, the remaining balance will be issued to you as a Majida store credit voucher for future purchases. Approved exchanges are not converted into cash refunds.

9. Prominent No-Refunds Notice & Legal Rights

10. Submit an Exchange Request

Ready to start your exchange? Reach out to our client care team directly with your Order ID: