Shipping & Delivery

1. Shipping Overview

We deliver Majida Ameer Textiles products across Pakistan through our designated professional delivery partners (TCS, Call Courier, Trax, and Leopards Courier).

Every single order is hand-inspected, steam-ironed, and carefully placed in our bespoke reusable fabric dust bag inside our Islamabad finishing workshop before being sealed for shipment. We treat delivery as an integral extension of the luxury customer experience.

2. Delivery Coverage & Serviceable Areas

We provide comprehensive doorstep delivery service across Pakistan, covering:

• Metropolitan Centers: Islamabad, Rawalpindi, Lahore, Karachi, Faisalabad, Multan, Peshawar, and Quetta.
• Secondary Cities & Hubs: Sialkot, Gujranwala, Gujrat, Bahawalpur, Sargodha, Abbottabad, Mardan, Sukkur, Hyderabad, Larkana, and Sheikhupura.
• Regional Towns & Tehsils: Over 200+ towns across Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Azad Jammu & Kashmir (AJK), and Gilgit-Baltistan.

For certain remote or non-serviceable rural locations where courier door-to-door delivery is unavailable, parcels can be collected from the nearest district courier franchise. Our logistics desk contacts customers in advance if this applies.

3. Shipping Charges & Free Delivery Tier

We believe in transparent, upfront delivery fees without unexpected checkout surcharges:

4. Order Processing vs. Delivery Transit Times

To help you plan accurately, we separate our in-house craftsmanship preparation from actual transit times on courier delivery vans:

Estimated Transit Times by Location

5. Order Tracking & SMS Dispatch Notifications

As soon as your package receives its official courier barcode scan at our Islamabad logistics center, you will automatically receive:

• An SMS notification containing your unique Consignment Number (CN / Tracking ID) and tracking URL.
• An Email dispatch confirmation containing the courier partner name and direct portal link.

You can also verify your order status at any time by messaging our WhatsApp support with your Order Number (e.g. MA-1082). Our team will provide live rider coordinates.

6. Delivery Requirements & Customer Availability

To ensure prompt and effortless delivery, please ensure:

• Active Phone Number: Provide an active Pakistani mobile number that accepts incoming calls. Courier riders routinely call or send an SMS before attempting delivery.
• Clear Address & Landmarks: Include house/flat numbers, street names, and recognizable nearby landmarks (e.g., mosques, hospitals, prominent plazas).
• Authorized Receiver: If you will not be home, please inform a family member, household assistant, or building reception to accept the parcel and settle the exact COD amount.

Our courier partners will make up to two (2) delivery attempts before returning the package to the central transit facility.

7. Failed Deliveries & Unjustified COD Parcel Refusals

Cash on Delivery relies on mutual trust between the customer and our atelier. While we completely understand emergencies happen, repeated unjustified parcel refusals harm our logistics standing.

8. Weather, Festive Seasons & Unforeseen Delays

While over 96% of our parcels are delivered within their stated timeline, occasional delays may occur due to circumstances beyond our direct control, including:

• Severe weather conditions (fog in Punjab during winter, heavy monsoon rains in urban Karachi).
• National public holidays and high-volume seasonal rushes (such as Eid-ul-Fitr and Eid-ul-Adha).
• Road blockages, fuel supply interruptions, or inter-provincial transit checks.

Our team proactively monitors delayed consignments and liaises directly with courier managers to expedite delivery.

9. Inspecting Your Package on Arrival

We urge you to examine the external courier flyer when the rider arrives:

• Verify that the outer flyer is sealed with genuine security tape and shows no signs of tearing or tampering.
• If the exterior packaging is visibly soaked, torn open, or crushed, please take a clear photograph of the exterior and message our WhatsApp team immediately before opening the parcel.
• Note that standard Pakistani courier regulations do not permit opening parcel flyers prior to handing over the Cash on Delivery amount to the rider. However, your purchase is fully protected by our Exchange Policy once opened.

10. Contact for Delivery Issues

If you encounter any difficulty with courier communication, unfulfilled delivery attempts, or address corrections: