Frequently Asked Questions

Placing an order is simple: browse our bedding collections, select your desired size (King, Queen, or Single), and click "Add to Cart" or "Buy Now". On the checkout page, provide your contact details, select Cash on Delivery or online card payment, and click "Complete Order". You will immediately receive an order confirmation via SMS and email.

Immediately after checkout, you will receive an automatic confirmation SMS and an email containing your unique Order Number (e.g., MA-1082). For first-time Cash on Delivery customers, our client care team may send a brief WhatsApp verification to confirm the delivery address before packing.

Yes, provided your parcel has not yet been handed to the courier. Please message our WhatsApp desk at 03185299989 within 2 to 4 hours of placing your order with your Order ID and the updated size, colorway, or address requested.

Orders can be cancelled free of charge before they enter packaging and dispatch from our Islamabad atelier. Please review our Cancellation Policy for complete cutoff windows.

Absolutely. You can share a screenshot or product link of the design you like with our WhatsApp stylist at 03185299989 along with your name, phone number, and address. Our team will book the order for you and share a live confirmation tracking invoice.

Yes. We support 100% guest checkout. You only need to enter your shipping details, phone number, and email. No mandatory passwords or complicated sign-up forms are required.

All Majida Ameer bedding is proportioned specifically for standard Pakistani mattresses:

• King Bed Sheet: 100 x 96 inches (fits standard 72 x 78 inch mattress with generous tuck-in).
• Queen Bed Sheet: 90 x 96 inches (fits 66 x 78 inch mattress).
• Single Bed Sheet: 60 x 96 inches (fits 42 x 78 inch single mattress).
• Fitted Sheets: Built with 14-inch deep pockets to easily accommodate high pillowtop and memory foam mattresses without slipping off.

Our standard King and Queen bed sets include: 1 Flat Bed Sheet, 2 Flanged Pillowcases, and 2 Decorative Cushion Covers (unless specified otherwise as a fitted sheet set or bridal velvet razai collection on the specific product page).

Measure the width of your mattress. If your mattress is 6 feet wide (72 inches), choose King Size. If your mattress is 5.5 feet wide (66 inches), choose Queen Size. If you are uncertain, King size is recommended as the extra length allows a deeper tuck-in beneath the mattress.

Combed Cotton & Sateen: Machine wash cold or 30°C on gentle cycle. Use mild liquid detergent. Avoid harsh chlorine bleach or optical brighteners. Tumble dry on low or line dry in the shade.

Velvet & Bridal Razai: We recommend dry cleaning or delicate hand steaming for velvet quilts and embroidered bridal shams to maintain the plush pile and luster.

All our photography is shot in real studio conditions to capture textures authentically. However, slight variations in color tonality may appear due to your phone or monitor screen calibration. Because we weave natural combed cotton, subtle artisanal dye lot differences between production rolls are normal.

Yes. If a product shows an active "Add to Cart" button on our website, it is in stock at our Islamabad atelier ready for quality inspection and dispatch. Items that are sold out will be clearly marked as "Out of Stock" or "Archive".

Yes, Cash on Delivery is available nationwide across all cities, tehsils, and districts in Pakistan for orders up to Rs 50,000. You pay the exact invoice amount directly in cash to the courier rider upon parcel handover.

We accept Visa and MasterCard debit/credit cards, Safepay digital gateway checkout, and direct online bank transfers. If you prefer paying via bank transfer, our team can share our official Habib Bank Limited (HBL) or Meezan Bank account details over WhatsApp.

100% secure. Online card transactions are processed through certified PCI-DSS compliant payment gateways with 3D-Secure 2.0 OTP verification. Majida Ameer Textiles never captures or stores your card numbers, CVVs, or bank credentials.

No hidden fees. We charge zero extra cash-handling fees for Cash on Delivery. You pay only the listed price of your items plus flat Rs 250 shipping if your order total is below Rs 4,999.

We deliver nationwide to over 200+ cities and tehsils across Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Islamabad Capital Territory, Azad Jammu & Kashmir (AJK), and Gilgit-Baltistan via TCS, Call Courier, Trax, and Leopards.

Islamabad & Rawalpindi: Delivered within 24 to 48 hours.

Major Cities (Lahore, Karachi, Faisalabad, Multan, Peshawar, Gujranwala): 2 to 3 business days.

Other Regional Cities: 3 to 5 business days.

Shipping is FREE nationwide on all orders of Rs 4,999 and above. For orders below Rs 4,999, a flat delivery fee of Rs 250 applies anywhere in Pakistan.

As soon as your parcel is scanned by our courier, you will receive an automated SMS with your Consignment Tracking Number and direct portal link. You can also message our WhatsApp team at any time with your Order ID for a live courier status update.

Courier riders typically call prior to arrival. If you are unavailable, you may authorize a family member or reception to collect the parcel. If unreachable, the courier will re-attempt delivery the following business day (up to two total attempts).

Under standard courier policies across Pakistan, courier riders are not authorized to allow opening sealed flyers prior to collecting the Cash on Delivery amount. However, your purchase is 100% protected: once accepted, you have a 7-day exchange guarantee with our atelier if anything is not as expected.

Yes. If you ordered a King size and realize you need Queen, or want to swap an unwashed colorway, you can request an exchange within 7 days of delivery. Items must be completely unwashed, unused, and in their original packaging with tags intact.

You have seven (7) calendar days from the official delivery date recorded by the courier to submit an exchange request.

Message our WhatsApp team with your Order ID and clear photos of the defect. We will immediately arrange a doorstep reverse pickup and courier a flawless replacement set to you with 100% of shipping fees covered by Majida Ameer Textiles.

If Majida made an error (wrong item or verified defect): Majida covers 100% of courier costs.

If customer requests a voluntary swap (size adjustment or color change): A flat reverse pickup charge of Rs 300 applies. The new replacement parcel is dispatched to you free of charge.

Items marked specifically as "Archive Final Sale" are non-exchangeable unless they arrive damaged or defective. Standard sale items from seasonal promotions remain fully eligible for size exchanges.

If your identical design is out of stock, you may choose any alternative bed set of equal value from our catalog, or receive a Majida Store Credit Voucher with no expiry date to use whenever you wish.

Yes, orders can be cancelled free of charge before they enter atelier packaging and courier dispatch.

Cancellation is guaranteed within 2 to 4 hours of submitting your order online. Once your parcel has been packed and handed to the courier with an active tracking airway bill, cancellation is no longer possible.

Once in courier transit, parcels cannot be intercepted. You must receive the parcel upon arrival and, if desired, initiate an exchange under our 7-day Exchange Policy.

Yes, provided you contact our WhatsApp team before dispatch. Please do not wait for the rider to arrive at your door to refuse the parcel, as this incurs double freight charges for our workshop.

Doorstep refusal without prior cancellation communication causes significant financial losses in two-way courier fees. Customers who repeatedly refuse COD consignments without legitimate cause will have their phone numbers and addresses blacklisted from future COD privileges.