Privacy Policy

1. Introduction

Welcome to Majida Ameer Textiles ("we", "us", "our", or "the brand"). We are an authentic home textiles atelier based in Islamabad, Pakistan, dedicated to designing, finishing, and delivering luxury combed cotton bedding, bridal velvet razai sets, sateen fitted sheets, and bedroom essentials.

This Privacy Policy sets out how we collect, store, handle, and protect the personal data you provide when you visit our website (majidaameer.com), place an order for delivery across Pakistan, communicate with our styling team on WhatsApp, or interact with our client care services.

By accessing our website, placing an order, or communicating with us, you acknowledge the terms outlined in this Privacy Policy.

2. Information We Collect

We collect only the personal information strictly necessary to process your bedding orders, ensure dependable doorstep courier delivery, and provide personalized client service.

A. Information You Provide to Us Directly

• Contact Information: Your full name, active phone number (used for delivery coordination and courier SMS updates), and email address.
• Delivery & Billing Coordinates: Street address, apartment/house number, sector or block, city, and postal code.
• Order Information: The specific bed sets, sizes, colorways, quantities ordered, and special cutting instructions.
• Customer Service & Communication History: Records of inquiries, fabric consultations, exchange requests, cancellation notes, or feedback shared via WhatsApp, telephone, email, or our contact forms.

B. Payment Information & Card Security

For online card payments, transactions are processed directly by certified third-party payment gateways (such as Safepay or authorized Pakistani banking switches) that adhere to stringent PCI-DSS security standards.

C. Automatically Collected Device & Browsing Data

• Technical Data: Your Internet Protocol (IP) address, browser type, operating system, and screen resolution.
• Browsing Activity: Pages viewed, time spent examining fabric close-ups, referral links, and cart interactions.

3. How We Use Your Information

We utilize customer personal information exclusively for legitimate e-commerce operations, including:

• Order Fulfilment: Cutting, finishing, auditing quality, packing, and dispatching your bedding from our Islamabad atelier.
• Delivery Logistics: Generating courier shipping manifests and providing real-time tracking numbers via SMS and email.
• Client Care & Support: Answering questions about sizing, fabric washing recommendations, and order status updates.
• Processing Exchanges: Managing eligible size or design swaps in accordance with our Exchange Policy.
• Processing Cancellations: Handling pre-dispatch order modification or cancellation requests in accordance with our Cancellation Policy.
• Fraud Prevention & COD Verification: Verifying order authenticity and reducing parcel returns on Cash on Delivery consignments.
• Platform Optimization: Analyzing store navigation patterns to make finding products and checkout friction-free.
• Direct Updates (Optional): Sending occasional previews of seasonal collection launches or archival restocks (you may opt out at any time).

4. Who We Share Information With

We maintain strict confidentiality. We do not sell, rent, or trade your personal data to third-party data brokers or marketing agencies.

Information is shared solely with trusted service partners directly required to execute your purchase:

• Courier & Logistics Partners: Registered courier companies operating in Pakistan (e.g., TCS, Call Courier, Trax, Leopards) receive your name, address, phone number, and COD payable amount strictly to fulfill doorstep delivery.
• Payment Processors & Banks: Secure digital gateways (e.g., Safepay, 1Link) receive transaction parameters to authorize payments.
• Hosting & Cloud Infrastructure: Reputable hosting providers that maintain our encrypted databases and server infrastructure.
• Transactional Messaging Providers: Enterprise email and SMS/WhatsApp gateway providers utilized solely to deliver receipts, OTPs, and courier dispatch tracking.
• Law Enforcement & Legal Compliance: In the rare instance required by Pakistani law, judicial summons, or to investigate fraudulent activities.

5. Cookies & Session Technologies

Our website uses standard browser cookies (small text files saved on your device) to ensure essential storefront features operate properly:

• Essential Session Cookies: Keeping track of products placed in your shopping bag, maintaining currency selections, and securing your checkout session.
• Functional Preferences: Remembering previously viewed collections or active filters.
• Analytics Cookies: Anonymized visit metrics that allow us to gauge which collections are most popular.

You have the option to disable or clear cookies through your browser preferences. Please note that disabling essential cookies may prevent you from adding items to your cart or completing checkout.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect customer data from unauthorized access, alteration, disclosure, or destruction. All web traffic between your browser and our store is encrypted using Transport Layer Security (TLS/SSL).

While we deploy robust, industry-standard protections, please recognize that no electronic storage method or transmission over the internet can be declared 100% immune from every conceivable risk. We encourage customers to maintain secure passwords and safeguard their communication devices.

7. Data Retention

We retain customer personal data only for as long as reasonably necessary to fulfill the purposes for which it was originally collected, including:

• Delivering your orders and providing post-delivery exchange support.
• Maintaining statutory sales records and tax invoices as required under applicable commercial and tax regulations in Pakistan.
• Resolving potential disputes, enforcing our Terms & Conditions, and preventing fraudulent repeat claims.

8. Your Rights & Account Requests

Under good data stewardship and consumer protection standards, you have the right to:

• Inquire: Request confirmation of what personal details we hold regarding your profile and order history.
• Correct: Request corrections to outdated telephone numbers, email addresses, or delivery coordinates.
• Opt Out: Unsubscribe from non-essential promotional SMS or email broadcasts at any time by clicking the unsubscribe link or messaging us directly.
• Deletion: Request the deletion of non-statutory personal records, provided there are no active, unfulfilled orders or pending financial settlements.

To submit any privacy inquiry, please email care@majidaameertextiles.com or contact our WhatsApp team.

9. Third-Party Websites & Services

Our platform may occasionally feature links to external websites, such as courier consignment tracking portals, banking portals, or our official social media profiles on Instagram, Facebook, and TikTok.

We do not control the privacy practices or content of third-party platforms. When leaving our website, we encourage you to read the privacy notices of external sites you visit.

10. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect enhancements in our store services, changes in logistics providers, or updates to applicable Pakistani e-commerce laws.

Any modifications will be published directly on this page with an updated "Last Updated" timestamp. We encourage you to review this policy periodically.

11. Contact Information

For any questions, clarifications, or requests concerning this Privacy Policy or how your information is handled, please reach out to our dedicated client care team: